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Channel: support.jwplayer.com :: Streaming

Error setting up player: Invalid License key

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We upgraded our embedded JW Player from version 7.7.2 to 8.1.1. Upgrading from version 7 to 8 requires the change in the player key. After player upgrade including key change, everything is working fine. However, some of our viewers are reporting that they encounter with the error " Error setting up player: Invalid License key". I am wondering if this issue is related to JW player API or it is related to browser cache of an old key which is forcing the player to through error.

Sites with jw player videos showing too much pausing and buffering

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Hi. Jw player videos in different sites and using different browsers like Firefox and chrome, both updated to the latest gives too much buffering and pausing.

How to implement Recommend videos in Android

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Hi, This is janarthanan from tech affinity. We have implemented jwplayer in our Applications. We recently saw your articles about the Jwplayer recommended video features to play the recommend videos. We have upgrade our player to use this feature. But still we didn't get the idea to integrate recommend feature in Android. Here is the Api to get recommend videos we get from Jwplayer. https://cdn.jwplayer.com/v2/playlists/4L0UcchM?related_media_id=AumwtbDO We get the Json Values but we don't have any ideas , how to load the recommend videos can you please help us to implement recommend videos feature in Android or Can you please share any sample or example to implement recommended videos .

Error loading media: Unknown decode error

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I have a video and a player on my dashboard and a webpage that is successfully playing the video with the advanced JavaScript embed. The video was also playing successfully in an iOS mobile app through a webView but now (one day later, and no known changes) when I try to play in the mobile app, it loads my player as I can see my color scheme and icon and it loads my preview image but it wont play the video, I get the following error... Error loading media: Unknown decode error

can not play the video

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I am using a Chrome, and Edge browser, and can not play the Greek online TV to watch, I have checked up on adobe flash, up to date, with no issues.

How to implement JwPlayer recommended Video feature in Android

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Hi, This is janarthanan from tech affinity. We have implemented jwplayer in our Applications. We recently saw your articles about the Jwplayer recommended video features to play the recommend videos. We have upgrade our player to use this feature. But still we didn't get the idea to integrate recommend feature in Android. Can you please help us to meet your requirement. Here is our Jwplayer video : https://content.jwplatform.com/manifests/bJB19sKy.m3u8

playing hls in the background?

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Is it possible to play hls audio streaming in the background with JwPlayer?

JW Player won't work in any browser on my Mac

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Why won't JW Player work in any of my browsers, on my Mac desktop. it works on my Macbook Air? what setting is preventing this from happening? They are both running the latest OS and Updated browsers.

No control buttons

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Hello; I am trying to setup an player with 2 different quality sources. I searched documentation and search forums,but didn't find any answer that helped me. I have this code inserted ...   var playerInstance = jwplayer("myElement"); playerInstance.setup({ image: "/uploads/myPoster.jpg", sources: [{ file: "http://123.456.789.38:8081/hls/Stream-1/playlist.m3u8" label: "720p HD" },{ file: "http://123.456.789:8081/hls/Stream-1_720p/playlist.m3u8" label: "1080p HD" }] }); When checking the video it plays the stream but as soon as the stream starts the control bar changed into live and no settings/option to change the quality to 1080p or 720p What i am doing wrong? Thanks in advance John

Responsive Audio Player

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I followed these instructions to have the player display as just an audio player https://support.jwplayer.com/customer/portal/articles/1406724-aac-or-mp3-audio-embed. I'm streaming an mp3 and using the new version 8 player. This works great if I want the player the same width every time but in 2018, I need this player to be responsive. But every time I set the width of the player to width:'100%', the responsiveness works great, but the 40px height required to make the player display as an audio player get overwritten with this class .jwplayer.jw-flag-aspect-mode { height: auto !important; } and the audio bar gets replaced by a full-sized video player. Quite simply, how can I get my audio player to be responsive and not display as a blank video player? In the article I posted above, there isn't a single mention on how to make this player responsive.

Youtube autoplay on mobile device

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Hello, there are several problems to insert YouTube videos, I managed to make it work in the jw7 version but in mobile devices the Youtube play icon is shown, this makes conflict in its reproduction, two play icons appear. It occurred to me to solve it by adding the Youtube autoplay function: file = "// www.youtube.com/watch?v=ID-Video?autoplay=1" but it does not work Any other possible solution? Thank you Regards Esteban

Loading Live stream Video Url

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I am having a live steaming url of extensoin .m3u8. I have integrated the code which is there in developer doc for Android but when i am running the app. Live video play for a while and then return null afterward. its not playing the live video url. Please let me know what is the issue with JW player. i am testing my app on OS version 7.0.

Basic Account Play Limits?

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I cannot find this information. If I want to use the cloud player library instead of self hosted (which isn't available anymore for free) what are the limitations? How many plays before it stops working? Also sometimes error showing no license key in internet explorer.

Wowza streaming without flash in Jwplayer 8+

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Hi Support, The latest jwplayer 8+ version play "rtmp" supported wowza link in html5 video player? or how can we use wowza streaming in html5 + jwplayer 8+ conbination? Please suggest.

social sharing embed code not rendering

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The social sharing embed code isn't rendering in my players. The page URL function works fine. But the Iframe is blank. I have "Page URL & Iframe" selected in my dashboard. I have the > icon in the sharing bar. It even says "copied" when I click it. But nothing actually copies. Any idea what might be wrong?

Resolution Drops Dramatically from MP4 to JW Player

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I have an MP4 where the resolution is just fine but once I upload it to JW player the resolution turns so bad that the video isn't even usable. What am I doing wrong?

VTT file size limit

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Is there a filed size limit in regards to VTT files playing back in the JW player. I am having an issue with the JW player playing back my VTT file for closed captions for a 7 hour video. I don't have this same issue when the video's are shorter.

Key

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I've looked all over and can't find anything to give a definitive answer. I'm trying to embed a video onto a site but I can't seem to get the jwplayer api to work properly. It says I need a key, the only key that I've seen so far is for self-hosted videos which is a paid feature. Am I not able to use the API unless I have a paid account? If I am, where is the key for that? It looks like I should be able to but I keep finding myself back to where it seems I need to purchase a paid account.

JWPlayerVRSDK - iOS SDK URL

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Dear, Where can I find the latest JWPlayerVRSDK version for iOS ? The one that I found so far is so old with version 0.1.2 Regards,

video

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My chrome site plays your audio but not your video! I have unblocked pop-ups, don't know what else to do. Plays on chrome on my mac and on mozilla on my pc, but not chrome on my pc.

Testplayer

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Can i integrate the test player https://developer.jwplayer.com/tools/stream-tester/ on my website?

Any way to enforce a playback timeout/limit on the hosted player?

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Hi. We are self-hosting live video streams and playing through JWPlayer Hosted. We are seeing some viewers open our streams and just leave them playing for many, many hours, swallowing up our data allowances. Is there any way to enforce a time-out / limit of say 1 hour of playback? Thanks

MRSS Error

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Hello there, i have a big problem when i try to use direct publisher on roku i always get this message The feed format is invalid. We are unable to parse it. and this my Rss Feed https://cdn.jwplayer.com/v2/playlists/DA56WZqc?format=mrss

issues with site that uses JWPLAYER

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I'm accessing a site (Daily Burn) on a daily basis that uses your player, and the site constantly lags. Just wondering what I can do about this. My computer is an imac operating with yosemite and using google chrome..thx for any input!

HLS is not playing in HTML5 in IE11 for JWPlayer 7.9.3

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Documentation says that JWPlayer 7.4.2 pr above is capable to play HLS in HTML5 but I checked it in 3 different IE versions and all play it in Flash. It works fine in Chrome, Edge and FireFox. This the URL to access video: http://tech.enterprisetube.com/v/72618/chunklist_w403678356 Following IE versions were checked 11.608.15063.0 11.192.16299.0 11.125.16299.0 Any idea whats wrong with it.

Blurry video start

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All the videos delivered from JWPlayer have a blurry 5 second start even though our originals are crisp. This isn't a caching issue since the replay has the same behavior. Does anyone know why? I have tried every different player setting and still get the same annoying behavior. Any ideas on how to maintain our sharp videos from start to end?

Can't get player to work

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I have been off my site for a while , now none of my channels are working. i need to build a player that can have a playlist and that can also stream live. I've tried using the header and body i recently used but it will not publish anymore. can someone please help me? example code: jwplayer('playerPfbQrAVANRgY').setup({ playlist: [{ file: "http://youtu.be/idVtTXrrjSs", title: "VWM1 TV" },{ file: "http://youtu.be/_WcWHZc8s2I?list=RDBvcNtoHwd6Y", title: "JAZ2" },{ file: "http://youtu.be/rlyrBPkkXvY?list=RDrlyrBPkkXvY", title: "JAZZ3" },{ file: "http://youtu.be/wOA9_TdRFt4", title: "JAZ4" },{ file: "http://youtu.be/ZpfDt7tF_44?list=PL8F6B0753B2CCA128", title: "JAZ5" },{ file: "http://youtu.be/6Y43wVqrckA?list=PL-oic9lh6-Noyp7TFUNOkcpsn46rxWCPt", title: "JAZ6" },{ file: "http://youtu.be/0OvPcItS6WE?list=PL-oic9lh6-Noyp7TFUNOkcpsn46rxWCPt", title: "JAZ7" },{ file: "http://youtu.be/lmMsyn10ZYg", title: "JAZ8" },{ file: "http://youtu.be/THCtJGitLr8", title: "JAZ9" },{ file: "http://youtu.be/iem60bVJA0o?list=PL2032D553186A3608", title: "JAZ10" },{ file: "http://youtu.be/7XiZugHLIsk?list=PL2032D553186A3608", title: "JAZ11" },{ file: "http://youtu.be/nD9SAKiKaNU?list=PL2032D553186A3608", title: "JAZ12" },{ file: "http://youtu.be/Q3VJOl_XeGs?list=PL2032D553186A3608", title: "JAZ13" },{ file: "http://youtu.be/7UPrEyEekSM", title: "JAZ14" },{ file: "http://youtu.be/k9YUi3UhEPQ", title: "JAZ15" },{ file: "http://youtu.be/1yRhacGLGEs", title: "JAZ16" },{ file: "http://youtu.be/QwikKEGluBc", title: "JAZ17" },{ file: "http://youtu.be/2Tq9jmoI-Hw", title: "JAZ18" },{ file: "http://youtu.be/EsC4zTr77oI", title: "JAZ19" }], width: '1232', height: '535', fallback: 'false',autostart: 'true', repeat: 'true',ga: '{}',sharing: '{}'});

HLS not working at Opera browser version 29 or less

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I update the jwplayer from 7 to 8. After that HLS not working at opera browser 29 or less. Please suggest me how will create previous version of JWPlayer.

about jwplayer

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i cant stream .kalimera ellada.from antenna.gr

Video stucks on HD quality change

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Hi, We have a JW player setup for Video classes. We are using HLS and Dash streaming from Akamai. when we switch video quality from lower quality to higher quality, the quality change takes almost 30 sec and video stuck just after selecting the new quality (not pause). When we change quality from higher to lower then the view quality change took comparatively less time, however, sometimes video stucks too. can someone advice what could be the cause of this issue? Thanks

playback speed

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is there a way to increase the playback speed? Thanks

Caption

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Why cant just make simple on an off buttun for captions !!!@ its f-stupid you make it into a 10 button process . Its dumb and frustrating . something simple and you make complicated . Hope im not the only one , just spent 30 min to tuttn on captiln and it doesnt work !!!!!!!!!!!!

download button

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The developer site has a nice js for a download button (https://developer.jwplayer.com/jw-player/demos/basic/add-download-button/). When I try this on my own site, the video file (predictably) exits JWPlayer and uses native browser streaming to play the video without downloading it. Why does it work on the developer site? Is it because of the playlist (https://cdn.jwplayer.com/v2/media/8L4m9FJB)? If so, how do I create this type of playlist for my own videos so that I can get the download function to work on my site? I really don't want to have to change the mime type on several thousands of video files, but is that ultimately what I would have to do?

using .ass file for closed captioning

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Hi, my question is that apart from .vtt file can I use .ass file type for closed captioning in jwplayer?

Speeding embed load times

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I'm seeing some lag in embed load speed. Does anyone have any tips for making the video load first?

HWD MediaShaer Plugin JW Player Version 7 FullScreen And Seek Problem With Apple

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Hello, I am developing a Joomla website using HWD MediaShare for playing videos, and it has a JW Player Plugin: Plugin: HWD - Player (JW Player) = Self Hosted Player (Version 7) The player works fine in Google Chrome, Firefox, Internet Explorer, and Microsoft Edge, for use in FullScreen mode, or when seeking to a point in the video to start playing from - It seems to work also on my Android Phone using the Firefox Browser. However, when trying the website on Apple Safari or Mobile IPhones it does not Seek, it always starts at the beginning of the video, And, When playing in FullScreen and/or trying to exit FullScreen on an iPhone the screen does some crazy "jiggling" up and down and does not exit FS completely. I also need to know how I can upgrade the Version 7 Player in my Joomla website, because the JW Player Version 7 was included in the installation for HWD MediaShare, and I don't know if I can just upgrade the Player Plugin to make it work - one of the pages in my website is using the HWD MediaShare Single Media Player Module which uses the JW Player as it's embedded video Player. I have heard and read in your forum that there was a fix for the mouse icon appearance problem in FullScreen mode also, and would like to get that player update so that the mouse icon disappears during FullScreen mode. Can you offer some solutions? Do you need more info? Thanks, M.A.

Can you help me with the players.

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Hello, My name is Manav. I'm planning to start a video channel on my own website. Could you please suggest me a right player for the video streaming through .m3u8 streaming extension. Is the startup player (html5) useful for the video streaming? I hope you guys will help me to choose a right player.

JW Player Audio Issue in ios mobile

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Hi we are facing a issue in ios mobile. Issue was iphone audio will show its playing but sound is not coming,if we put headphones then we can hear sound. So many users are complaining same issue, can you please help on this issue. Note : There is no issue with os version 11.2.6 JW Player version : 7.8.6 Mobile : Iphone 6,6.S OS Version : 11.3

How I will block embedded closed caption option?

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How I will block embedded closed caption option?

Width Issue

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Hello i buy theme and when i upload videos size of width half see in pics plz me to solve this issue player pic https://drive.google.com/open?id=1GuV7pK_v3bQPGAY24LHopU7FB6PB_vhp custom css: https://drive.google.com/open?id=19toMqMNjHKPsRg8ZPTWXZaI4GZyDm97H

Jwplayer dvr streams playback working in browser test player but in mobile shows live streams

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i have a HLS nimble DVR stream with a chunk of atleast 10 mins which when tested in jwplayer browser test player works fine but in mobile it shows live stream and playback is not possible as jwplayer is detecting the url as live stream. some of the test url of Wowza server works. Please help. if there a step by step configuration setup for nimble server please share. Thank you in advance

Error #2035

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I get error #2035 on a Youtube video that is embedded on our site. Video works on Youtube. Currently using JW Player Module 2.11.0 02, which is old I know, so if that is the problem how do I upgrade to JW7

HLS streaming requires Premium?

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Does HLS streaming with jwplayer require a premium account? And Does the start pack qualifies as a premium account?

when I use to drag the Progress Bar/Or click anywhere on the Progress bar of a PAUSED audio/video.

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it will autoplay when I use to drag the Progress Bar/Or click anywhere on the Progress bar of a PAUSED audio/video. i don;t want it autoplaying ,i want it keep pause state, how can i do that?

Rene

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Hello, he added videos from Drive and Onedrive in jwplayer, these videos are in mp4 and they are links shared by links generated by each server ... but the jwplayer at the time of wanting to reproduce I get the following error: Error loading media : The file could not be played ... Can someone guide me to a saber which is the problem and the possible way to solve it? Greetings and thanks!

JW Player Video All Blue Effect

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Hey, as you can understand i have a problem with my JwPlayer, when i embeded my vid, it seems all blue effect or some kind of it http://sendvid.com/pc6pasoj here is the video from my website. but in my phone video can be watched perfectly. Can anybody help?

Support for DashJS

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Currently dash streaming in JWPlayer is provided using the Shaka Player. We are currently using dashjs plugins with other players and were hoping to use dashjs with JWPlayer as well. However I am not able to find a provider for dashjs in the JWPlayer distribution. Is there already a provider which can use dashjs instead of shaka. If not, is it possible to get documentation for creating a new provider so that we can write one that wraps dashjs? Thanks, Rohit

Loop Playback Quality

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HI - I'm using JWPlayer on a couple of websites to play short banner videos (no sound) on the home page. On this site https://womensfundmiami.org/2018site/home-2018/ you can see the video working correctly. The question I have relates to the quality of the first couple of seconds - I know that the system will play back a lower resolution version as quickly as possible - that's great - but I'm wondering if there is a way to either preload this or have the playback improve on the second loop cycle - it always goes back to the initial quality with each loop. Please advise.

Cambiar con jquery el campo file del jwplayer

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Hola necesito modificar el campo file del jwplayer con un scrip para que cuando haga click en una galeria se resproduzca el video con ese mismo nombre. El codigo de la galeria de fotos correspondiente es el sigueinte. read()) != false) { if (preg_match('/jpg/',$img) || preg_match('/png/',$img)) { echo ""; echo ""; echo " "; echo ""; echo " VER VIDEO"; echo " "; echo " "; echo " "; } } ?> y el del resproductor el scrip que quiero es simple $(document).ready(function(){ $(".img img",this).click(function(){ var video = $(this).attr("src"); $("#video").attr("file",video); }) });

Reupload

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If someone is watching a video embed and i reload a new version they will affect is watching ?





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