mp3 streaming with JWPlayer 7.12.1 vs. 7.8.7
Hi all, We seem to be having issues streaming mp3s to Microsoft browsers. JWPlayer 7.12.1 appears to stop working in all of the following browsers: Edge IE 11 IE10 (via Emulation mode in IE 11) IE9...
View ArticleAPI limit calls and quota
I'd like to know is there a limit of calls to the API? and if there is a quota for each type of call I made?
View Articlehow to delete JWPlayer
I never downloaded JWPlayer and I want to delete this player. Some how this product got on my computer and I can"t find a way to delete. Please can someone how I can do that
View ArticleFree Account - Not receiving Custom Parameters in JSON
Are there any limits to the number of requests that JW Player can respond to with set Custom Parameters on playlists? I set some custom parameters on my playlist, and they are no more present in the...
View ArticleVR file is not playing.
I wrote questions a few days ago and got comment. ( https://support.jwplayer.com/customer/portal/questions/17107405-vr-file-is-not-playing- ) but, I already added to webconfig file about CORS as...
View ArticleWordpress plugin for jwplayer
We currently use the old wordpress plugin for out site to post livestream and VOD that are servered from our local wowza server. We would like to migrate to use the new version of the player but need...
View ArticleSet Player to Show First Frame
I'm trying to figure out how to get my JW player to show the first frame of video before being clicked. Can anyone help me?
View Articleaudio with frozen picture
Audio but only shows frozen picture in player when streaming from TVi website?
View ArticleJWPlayer and Wowza
I am trying to test JWPlayer with Adaptive Streaming of videos hosted on Wowza Streaming Server before buying a JWPlayer Premium license. However, the JWPlayer premium trial is not available and the...
View ArticleBlack Border
Hello; I have a problem....I run a wordpress website with the jwplayer7 plugin. Everything seems te be fine but yesterday a website user asked me why the player isn't full screen he told me that at the...
View ArticleCant log in, won't receive email for "forgot Password"
Hi, I can't log in with Email and Password. And if I want to reset my password I don't get an email as proposed. I checked the spam folder. I sent a testemail from another emailaccount. Everything...
View ArticleCoding fallbacks?
Hi, I'm having trouble trying to code some fallbacks for my JWPlayer. I'm trying to edit an existing site to include a JWPlayer powered by Wowza in an effort to allow more compatibility for viewers...
View Articlechromecast issue
I was tring to cast a video to chromecast, but only the casting icon appeared on the tv while video is still playing on laptop. When I tried to cast the website on its own, it was casted, but when the...
View Articlejwpcdn ipv6 problems
We have been happily using JWPlayer for years, but lately we've been having quite a lot of complaints from users (staff and students) that often the player initialization takes more than 30 secs thus...
View ArticleRelated plugin and JSON file
Hi, I'm actualy using the player with a free license key. In the player configuration, i'm using the 'related' plugin with a json file generated on the fly by a php script. related: { 'file' :...
View ArticleSmil file ignored on production server
Hi, We're using dynamic bitrate streaming with Cloudfront. Everything has been working fine so far. Suddenly, it seems like it's not working on our production server anymore. I cannot change between...
View ArticleGet Manifest file for JW Live Stream
Hello, is there a way to get the manifest file for a jw live stream. I tried looking at http://content.jwplatform.com/manifests/[myvideoid].m3u8?[mytoken] but I get a 404
View ArticleAdaptive Bitrate Streaming
How do i eliminate latency in streaming to mobile devices. On desktop, the same video has been transcoded but we cant get the same delivered to mobile devices. We are receiving only HD streams which is...
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