Video errors out for selective network providers (especially in LTE)
Hello Team, As I already raised the ticket on unable to play videos in EE and AT&T ( 3G/LTE/4G...
View ArticleWhy is JWPlayer (6, 7) is unable to play certain MP4 video files after...
I am converting videos (. -> .mp4 (h264) using handbrakeCLI command The conversion goes just fine and I can play the re-encoded video in windows media, VLC, real play etc. But the video is not...
View ArticleJW Player cannot handle & and other special characters, unicode characters in...
Hi I have a video file "mike & molly.mp4". It is a valid mp4 file and plays fine in windows media, quicktime etc players. But when I try to play this on a self hosted JW Player 7.2.2, it says...
View ArticleCancelled fragments
Hi dear, We are delivering an On Demand Streaming using Akamai HDS platform and realized that some fragments of the video is being "cancelled/aborted". When such status occurs more often, the player...
View ArticleBuffer complete video in HLS and Flash
We are using HLS on PC for VOD delivery. When user pauses the video or when bandwidth is good we want the TS fragments to be downloaded and kept in buffer like mp4 progressive download. Is there any...
View ArticleProblem with buffering videos after release JWPlayer 7.2.2
We are entrprise solution and use JWPlayer 7, after upgrading to 7.2.2 version we have problem with buffering videos independently browser or connection speed. Videos only buffering but not play. What...
View ArticleWhere can I find jwpsrv.com/
Hello, my question is where I find these lines jwplayer.key="ABCdeFG123456SeVenABCdeFG123456SeVen=="; and I've looked through my panel but I have not found
View Articlehow can i stream videos from diferent host
how can i stream videos from diferent host such a novamov,nowvideo,vidzi.tv,with captions? and what is the price of that?
View ArticlePlayer not working with different web browsers
Hello, there! We were trying our player (which is provided by you and you might find it here: http://www.digitaliafilmlibrary.com/) in different web browsers such as Chrome, Firefox and Safari, and we...
View ArticleABR Selector (Dropdown) on Mobile Devices?
I even used Demo JW Stream-tester (http://demo.jwplayer.com/stream-tester .. which i believe all the features are enabled there) but i still can not get ABR (Adaptive Bitrate) Dropdown Selector on my...
View ArticleWowza secure token and JW player 7.0.3
here is my code for rtmp.The following code works properly not with jwplayer 7 and 7.0.3 with secure token var playerInstance = jwplayer("myElement"); jwplayer('player').setup({ skin: { name:...
View ArticleHLS Multi Audio switch delay (LIVE)
Hi, We had no clear answer on that last question : http://support.jwplayer.com/customer/portal/questions/12771950-hls-multi-audio-track-switch-delay Today we made a live test with 8 tracks and the...
View ArticleJwplayer and Wowza. Very slow to start video with rtmp and smil.
Hi, it's a serious issue for me. Pls help! Wowza 4.0.2, a fast linux server, fast internet, and jwplayer 7.0.3. With direct rtmp the start of video is immediate:...
View ArticleHLS Primary and backup bitrates show up in selection list
Hello Support, Some time ago a question was asked about HLS streams taht comform to the Apple guidelines of having a primary and backup feed in an interleaved .m3u8 file:...
View ArticleSecurity missing
We got two issues which we need your support. First one is very important and urgent for us! 1) We are using JWPlayer 6 with premium version on our wordpress site. We are using shortcode like this;...
View ArticleHey boss: JW 7.10 still DASH useless
Can I ask what are the JW engineers doing over the weekend? // How about the boss, whoever this is, pays them overtime and fix DASH once and for all? DASH streams do not start on Android . Press play ,...
View ArticleWorks all right on Older OS and Browsers, but not all on Newer OS and Browsers
Hi, We are running Wowza Media Server 4 and JWPlayer 6 at our site to allow users to watch MP4 lesson videos. Videos in MP4 play okay on older OS with older web browsers such as Windows 8 with IE 11,...
View ArticleAndroid HLS
I'm trying to prevent Android 4.1 and higher from playing HLS, but two devices play it despite including "androidhls: "false" " in my embed code. The way I'm testing this is I have a primary .M3U8...
View ArticleStream works on LTE but not on Wifi
My iOS 9 iPhone 5 is trying to watch http://ssdcougars.tv/?page_id=261 While on LTE the video plays at its highest quality, but on my WiFi (5Ghz @ 77mbps per speed test) is only getting the audio only...
View ArticleHLS - m3u8 - buffering endless
Hello. I just upgraded from JWPlayer 6 to 7. Trying to stream a m3u8-file the player reacts strange. I am using a playlist. The following happens: 1. starting the file the buffer symbol rorates endless...
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