Subscription
Hi, I just want to know if I buy Starter plan, Is 500 Videos and 50000 Views that I get they are per month or per year. also there is any problem if I upload 2 hours or 3 hours video??? Can I get...
View ArticleLatest JWplayer self-hosted - Live Stream Fallback restarts 3 times because...
Hello, we have implemented the latest JWPlayer into our website for a livestream. We are also using the fallback feature where the player loads a MP4 if it can't connect to the stream. Even though the...
View ArticleDashboard video poster image not updating
I changed the poster image for two videos on the dashboard. It has been over an hour and I see the following: 1. The small poster image under videos/metadata shows the updated image for both videos 2....
View ArticleURL uptobox
Hello I contact you because I upload a video with uptobox puts the worry that there is no soundtrack https://content.jwplatform.com/previews/qvUNP3iz-lVf2AUWV Thank you for your help
View ArticleElapsed time does not update if JW player is seeked to nth sec and paused...
Hello JW Player, Problem statement is as mentioned below. Video: http://clips.vorwaerts-gmbh.de/big_buck_bunny.mp4 User case: When player is ready, we are seeking to 15th sec and pausing a video...
View Articleproblems = no appearance of video based on JW player on web sites viewed on...
What I can do to fix the no appearance of video based on JW Player on web sites viewed on IE11 on the same nb and at the same time clearly played without anly delay or problem on the same web page but...
View ArticleJW player 8, now charging for selfhosted!!!!!
WOW, now you want to charge me for self-hosted, on something I use 20 times a year, time to look for something else...
View Articlepath
I always use this way jwplayer.key="abcdefghijklmnop=="; But it doesn't work in 7.12.10 I tried jwplayer.key="abcdefghijklmnop=="; But it doesn't work either. What I missing?
View Articleweb recording
I received a link to a video but want to download it to my local C drive. How can I do that?
View ArticleChange Quality Labels from resolution to bitrate
Hello all, We have an adaptive stream at 720p at three different bitrates (500, 800, 2000 kbps). On the quality selector, we'd like to show the bitrate instead of the resolution, as it only ends up...
View ArticleIn Firefox 58, HLS can not work
Hi , I use Firefox and it auto update to ver 58 this day, but when it finished , I try to use Firefox 58 play a m3u8 by jwplayer HLS function, It throw a Content Security Policy error and can not...
View ArticleLocation wildcards in XML file for JWPlayer module
I host all my own videos for personal use on win7 systems using XAMPP with JWplayer inside Joomla2.5 for several years without issue. As I migrate to new J3 (same host environment) I want to change a...
View Articlelimit of player executions
I own my hosted videos and I wanted to use only the player, buying the basic license, would I have limit of player executions?
View Articleembed video expires
Hi, using the embed button, i'm retrieving the single line script js code and it works perfectly but later on (less than 1 hour after 1 think), the video is no longer playing and i can see a 503 error...
View ArticleDRM won't work
Hi, I'm trying to use widevine DRM in my jwplayer. I followed the steps in https://support.jwplayer.com/customer/portal/articles/2561182. But I can't get the video to play. I already got the response...
View ArticleVideos not playing on Nexus 4
We are experiencing problems playing mp4 videos on the JW 7 player. We can run the same videos on Chrome desktop and the mobile emulator, as well as on modern phones. When playing on the Nexus 4 we get...
View ArticleMultiple Audio Renditions
regarding Multiple Audio Renditions (https://support.jwplayer.com/customer/en/portal/articles/1761348-multiple-audio-renditions) we have single video files with 3 audio tracks and pass the track ID to...
View ArticleAccess videos via QR Code
Is there a way to host a video on JW Player that is only accessible via QR Code scanned in our marketing material, brochures, etc?
View Article