No audio while video is playing
Users have informed me that they cannot hear the audio while the video is playing. Their players are not muted nor is the volume control low. This has happened when I upgraded to JW8
View Articlemp4 video is not playing in firefox
Hi, I am using jwplayer version 7.12 and facing below issue The mp4 player is not playing in Firefox(only on version 56.0) giving an error: Error loading player no suitable source found. it is showing...
View ArticleGetting 'TypeError: Cannot read property 'setup' of undefined' error
I'm getting the TypeError in a function that calls the jwplayer( element ).setup( ... ) API function. In my call to jwplayer(element ).setup, the element variable is set to the value returned by $(...
View ArticleAngular 4 support by JWPlayer
Dear Support, Can you advise when JW Player is scheduled to support Angular 4 please as we are planning on using Angular 4 for a full system revamp with JW Player as the video player. Many thanks, Sam...
View ArticleiOS - JWCastController; play and pause not functional when the app is in...
We are using JWPlayer with Google Chromecast device and casting audio/video is working fine but when the app is background, the button, play and pause in the control area is not functional. Is this due...
View ArticleChanging to JWPlayer 8 not playing videos in android webview
For playing videos in a website we were using JWPlayer 6 library [http://jwpsrv.com/library/.....js]. After Changing to JWPlayer 8 free version [http://content.jwplatform.com/libraries/Q3PcoYac.js]...
View Articleno audio
I noticed the PBS.org uses your player. I have no audio for PBS.org, but audio everywhere else (eg youtube, and any other site). How can I get the audio to work with you player?
View ArticleIs JWPlayer Pro Down?
Been using JWPlayer Pro for years. Paid up. All Youtube streaming vids aren't playing on our site https://breadtopia.com/. Help anyone?
View ArticleAsk about Akamai token authentication, AES-128 encryption
Hi there, We are considering to use JWPlayer to play streaming video. My question: did your player support Akamai token authentication or AES-128 encryption? Hope can get your answer soon. Thanks, Hoan
View ArticleHD toggle didn't show any options
Hi, I would like to ask about the HD Toggle. I'm using m3u8 file. When I hover the HD toggle, it didn't show any options (it should have shown 360px, 480px, etc). How can I solve this problem? Should I...
View ArticleInvalid Key
I am confused - I am under your monthly limit right now and just uploaded our first video on production after testing for 1-2 weeks. Here is the link - http://www.myupchar.com/videos I am getting...
View ArticleNo sound with video
On a website having JWPlayer 7.9.3 I can't hear any sound. Link: http://vidto.me/0fmb888nqbuy.html Click 'Proceed to video'.
View Article[Hard to understand] JWPlayer does not work
Link video: https://cdn.filestackcontent.com/TSqbk1tSTEGyiW4darfT Play video via jwplayer. This is the entire code I use https://pastebin.com/ieJ9AJFP But it is not work
View ArticleWordpress embedding WITHOUT a JWPlayer Account
I run a school website (self-hosted Wordpress) and want to embed a Video that is hosted by JWPlayer into our website NOTE: we did not produce this video, the local TV station did -- they have the...
View ArticleJWPlayer 7 http status 0 when playing streaming content
We are encountering an http status 0 error when trying to play an HLS video stream via Firefox and Internet Explorer (both in Windows). The video streams fine when using Chrome, Safari, and Firefox on...
View ArticlePre-live video
Is it possible to play an on demand video playing before automatically switching over to a live stream once it is detected? We do live events and begin streaming 15minutes prior the the scheduled event...
View ArticleHow do we roll back to 7.12.11
When I update to 8.0.1 then all my stream live with RTMP protocol not playback because v8.0 not support. I want to roll back to v7, please help. Thanks,
View ArticleIs CDN used for live streaming?
Hi guys. I'd like to use live streaming, but I have figured out that AWS EC 2 is used for servers, but is CloudFront being used on the edge? I am curious whether CloudFront can be used to cope with the...
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