Going through JW6 > JW7 Player conversion, we are running into an "Error loading media: File not found" error message. However, this is only occurring on RTMP URLs within our RSS playlist.
We're using the same playlist that works for JW6, which also adheres to: https://support.jwplayer.com/customer/portal/articles/1406722-rss-playlist-embed
When monitoring the browser console, I can see a potential cause -- a 404 error is being thrown, because the _entire_ RTMP URL is being incorrectly being fetched from the website domain, and not the RTMP Application Path (e.g. From the CDN)
Further, it seems the double slash in the URL has been converted to a single slash...
e.g.:
https://domain.com/rtmp:/xyz.fcod.llnwd.net/a1234/b56/sub.folder/video.mp4
I've double checked the XML/RSS, and the full RTMP URL is configured as expected:
Lastly, the RTMP URL works _individually_ when tested here: http://demo.jwplayer.com/stream-tester/ -- could this be a bug with JW Player 7's handling of RTMP source files via RSS Playlist?
↧
