Hi,
We have been seeing an issue where we get the error: "Error loading media: File could not be played" on certain devices. Everything seems to work fine on desktop and on iPhones when using Chrome's device toolbar to troubleshoot different sizes. However, when we change the device to 'responsive' or the galaxyS5, Nexus5X, etc., we get this error.
At first, I thought this might have something to do with our website, but it's not. I get the same issue when I use the JWPLayer preview page. Here's a link:
https://content.jwplatform.com/previews/RX5ERLUt-fBq2efRP
We also thought this might be an issue with the media file itself, but it's an MP4 with the proper codecs. Plus the video plays fine in the player at most sizes.
Any help would be very appreciated.
Thank you!
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