We have a lot of complaints about Android 4.* (Android API 19) . (see attached screenshot) . These users complain they can't play the videos. We use JW Android Mobile SDK 2.4.2+159 in our project. What are your recommendations for fixing this (updating the JW SDK ? , adding some specific changes to the Android project? ) - apart from telling users to update to Android 5.* and higher.
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