Hi,
We observe that we have some sample video which we are uploaded on our product and try to preveiw from Chrome and IE. but In IE after 2 sec video giving error "Error Loading Media: File Could Not Be Played". Moreover, we also observe that if we played a video from our local environment it works fine but on our QA environment it will won't work.
Below are the Details for Environment:
1. JW player version 6.1
2. IE browser: 11
3. File Type: MP4
4. File Size: 375 KB
It is work on chrome. Also we found 1 more difference is the video which having frame rate per sec is less than 30 that videos are played well. Do we need to handle this in our code ? or do we have any code snippet for this issue.
Please suggest.
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